We aim to consistently exceed your expectations, and give you confidence when booking with us. These terms and conditions draw your attention to key points relating to your booking. The Trip Extras airport parking service is operated by Holiday Extras and throughout this agreement 'we, us or our' refers to Holiday Extras.
What to take with you when you travel
Please ensure you have your booking confirmation voucher/and or booking reference with when you travel. This will identify you as our customer and enable the service provider to verify your booking. Where you have booked a car park that requires you to use credit card entry and exit procedures please ensure you have with you the credit card with which you booked.
Directions and parking procedures
When using airport parking please make sure you have directions to your car park, the car park telephone number, and details of the entry and exit procedures for the car park.
Entry and exit procedures
These vary at each car park. Please see information on your confirmation. If you are charged by the car park because you do not follow the correct entry or exit procedures or present your confirmation voucher, we may not be able to obtain refunds on your behalf.
Park and Ride transfers
Transfers to and from the airport are included in the price, unless stated otherwise, or the car park is within walking distance of the airport terminal. Please make sure you have the transfer schedule for your car park and that the times of operation suit your requirements.
Meet and Greet parking
If you have booked this service (where you are met at the terminal by a driver who takes your car away to secured storage for you, and your car is brought to the terminal for you on your return), you may need to reconfirm your booking directly with the parking operator prior to your date of travel, giving your Booking Reference. Please check your booking confirmation for details. Supplements may be charged for service outside normal hours and on all public and bank holidays payable directly to the parking operator.
Minimum stays
Minimum stays and charges apply at some car parks. Should you wish to stay for fewer days, you may, but the cost of the minimum duration is payable. This is made clear during the booking process. Daily Prices may vary according to the date and length of stay. Stays of fewer than 8 days may attract a higher daily rate.
Car keys
In the interests of efficient operation, you must be prepared to leave your car keys with car park staff if requested to do so. Where disabled facilities are provided, please ensure these are suitable for you individual needs.
Insurance
All parking is subject to the terms and conditions of the individual car park and these are available separately on request from the car park operator. Ensure no valuables are left in the vehicle, as we will not accept liability. Parking is always at the vehicle owner's risk.
High-sided or unusually wide vehicles
Not all car parks can accommodate such vehicles and those that can may charge more than the standard advertised price. Please check with us before booking by emailing us.
Best Price Guarantee
We check over 100 prices a week to bring you some unbeatable deals. If you find the same product or package of products for less within 24 hours of making and paying for your booking then we'll give it to you free* (*subject to the following terms and conditions):
1. The product that you are comparing must be the same in every respect as that which you purchased from us.
2. You must make your claim within 24 hours of making and paying for your booking with us.
3. Successful claims will not be paid until after the return date originally booked.
4. You must use the products or package of products as per the booking against which you are making your claim.
5. Cancellation of the booking cancels your right to claim under this guarantee.
6. Comparison prices must be listed and quoted in pounds sterling.
The following exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee:
1. Prices from other suppliers that are conditional on buying other products
2. Prices that are part of a customer loyalty, members or loyalty reward scheme
3. Prices that are part of a staff discount scheme
4. Prices that are part of any other discount or special offer deal
5. Hotel-with-coach products
6. Hotels or parking in the Republic of Ireland
7. London City Centre hotels
8. Rail packages
VAT
Our suppliers' reservation and booking systems can vary in the way they round up or round down the VAT element of the total price payable. Because of this, our Best Price Guarantee will not apply to price-differences of five pence or less where we have established that the VAT calculation is the sole reason for the difference.
NOTES
Price changes
Prices can go up or down. We are committed to providing the highest standards and the best choice of product, at great prices. Throughout the year we continually review our products and prices. There are likely to be some seasonal special offers. In some circumstances prices may go up between the time you looked for your initial quote and the time you make your actual booking.
Prices include VAT
Cancellation, Amendments and Refunds
All cancellations and amendments to your booking must be made through Holiday Extras, and are subject to the conditions set out in the Cancellation Policy below:
"Supersaver", "Non-flexible" and "Advance purchase" special prices:
Changes and cancellations made by us:
Occasionally, we have to make changes and correct errors on the website and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. If we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible.
Where possible we will do so before your departure and we will offer you a choice from the following:
(a) accepting the changed arrangements, or
(b) choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or
(c) cancelling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.
Problems when using the services: